Vodafone experienced a significant network outage on Monday, October 13, affecting broadband, 4G, and 5G services for millions of households. While most services were restored by Monday evening, some landline and internet issues persisted into Tuesday.
Under Ofcom regulations, internet service providers are obligated to compensate customers for widespread service disruptions that are not resolved within a set timeframe. Typically, providers have two full working days to restore lost broadband or landline services.
As of Wednesday, October 15, any customers still experiencing an outage could be eligible for automatic compensation, calculated at £9.98. This compensation would likely be applied as a credit to the customer's bill within 30 days of the service being resolved, unless otherwise agreed. However, b... download the app to read more
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