A couple who booked a coach from Slovenia to Croatia were unknowingly put on a bus to Germany after their tickets were scanned and they were told to sit elsewhere when their seats were occupied. The coach company is responsible because the driver scanned their tickets, confirming they were on the correct service and creating a duty of care to take them to their destination. Under EU Regulation 181/2011, passengers are entitled to compensation or a full refund when the carrier fails to provide the contracted journey. The couple should claim a full refund for their original fare and reimbursement for the taxi and hotel costs incurred due to the com... download the app to read more
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