The 10-4 rule for interacting with customers

Target, an American retailer experiencing recent difficulties, is implementing a new customer interaction policy called "10-4." This policy mandates specific behaviors for employees based on customer proximity. When a shopper is within ten feet, staff are instructed to smile, make eye contact, wave, and exhibit friendly, approachable body language. If the customer comes within four feet, employees are required to greet them personally, smile, and initiate a warm, helpful interaction. This initiative aims to ... download the app to read more