Tens of thousands of Vodafone customers in the UK experienced significant service disruptions on Monday, with reports of issues affecting broadband, 4G, and 5G mobile services starting around 3pm. The problems prevented many from accessing the internet, making mobile calls, and even using the Vodafone app or website. The outage appeared widespread across major UK cities and exclusively impacted Vodafone's customer base.
Vodafone acknowledged the "major issue" affecting its network and stated that connectivity was returning late on Monday afternoon, although the cause of the outage was not disclosed. While 2G voice calls and SMS messaging remained operational, the disruption led to over 135,000 reports of service disruption on Downdetector at its peak. The company, which has over 18 million customers in the UK, apologized for the inconvenience.
The outage did not appear to affect customers of Three UK, even though Vodafone and Three recently merged to create the UK's largest mobile provider. Spokespeople for BT and VirginMediaO2 confirmed their networks were operating norm... download the app to read more
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