Santander is closing 76 branches across the UK in 2025, with an additional branch in Surrey Quays, London, scheduled to shut on November 18. These closures are a response to changing customer behavior, as more people opt for online and mobile banking services.
A further 18 branches are slated for closure, though their specific dates have not been announced. In addition to these planned closures, 36 Santander branches had their operating hours reduced starting June 30.
Santander states these changes are to ensure branches remain "fit for the future" by balancing digital offerings with face-to-face services through a combination of full-service branches, Work Cafés, counter-free branches, and reduced-hour locations. The bank aims to adapt to customer needs and balance investments across various interaction points.
The decision to close branches is described as difficult, with significant assessment undertaken to minimize customer impact. Santander believes that the introduction of Community Bankers, plans for its remaining 349 bran... download the app to read more
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