The UK Government is reminding older individuals who may be entitled to backdated State Pension payments due to errors with Home Responsibilities Protection (HRP) that alternative methods exist for claiming if online access is not possible. Treasury Minister James Murray stated that those unable to access their Personal Tax Account can complete a print and post form (CF411) or contact the National Insurance helpline to request one. This initiative follows the identification of 12,379 underpayments to women with incorrect National Insurance records between January 2024 and March 2025, with approximately £104 million already paid out.
The Department for Work and Pensions (DWP) began a corrections exercise after becoming aware in 2022 that historic periods of HRP were missing, leading to inaccurate payments. While the DWP has sent over 370,000 letters, primarily to women, encouraging them to check their payments, many who received letters did not apply for HRP, citing confusion, suspicion of scams, or reliance on digital claims. HRP was a scheme designed to protect the State Pension entitlement of parents and carers, which was replaced by National Insurance credits in April 2010.
The DWP is actively using National Insurance records to identify individuals who may have been eligible for HRP between 1978 and 2010. Eligibility for HRP applications, especially for those who did not automatically receive it, includes claiming Child Benefit for a child under 16, caring for a child with a partner who claimed Child Benefit, receiving Income Support due to caring for someone sick or disabled, or... download the app to read more
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