Vodafone experienced a widespread network outage on Monday, October 13, affecting broadband, 4G, and 5G services for millions of customers in the UK. While most services were restored by Monday evening, some users continued to report issues on Tuesday.
Under Ofcom's automatic compensation scheme, internet service providers are required to refund customers for service disruptions. However, compensation is typically awarded if issues are widespread and not resolved by an agreed deadline. As the network had largely recovered by Tuesday, Vodafone is unlikely to be obligated to issue automatic payments to the majority of its customers.
If a customer's internet connection remains offline as of Wednesday, October 15, they could be eligible for compensation. For broadband and landline services, providers have two full working days to restore lost services. If a fault persists beyond this timeframe, customers could receive ap... download the app to read more
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